Our Privacy Policy and Cookie Policy
The Ace Your Space Privacy Policy
Your privacy is really important to us. The policy below sets out how and why Ace Your Space collects your personal data, what it is used for, how it is processed and how it is kept safe.
Our contact details
Kate Dufton, owner of Ace Your Space is the person responsible for keeping your information safe and secure, giving you access to it if you need it, and disposing of your information if you ask or when a reasonable time period has elapsed. If you have any questions about this GDPR and Privacy Policy you can contact Kate@aceyourspace.net.
What personal information is collected?
When contacting Ace Your Space on the ‘contact’ page, booking a consultation in calendly or to purchase a ‘gift voucher’ on this website you will be asked to enter your name, email address and telephone number. This data is submitted in a contact form that is sent directly to WordPress to a password protected database.
When you book a session with Ace Your Space you’ll also be asked to provide your home address. This data is collected by email, through a password protected email account or a password protected ‘What’s app’ account.
Ace Your Space will not pass on your data to third parties. All personal data collected by Ace Your Space will be password protected.
We collect your email address in order to:
– Send information
– Respond to enquiries and/or other requests or questions
– Process bookings and send information and updates relating to orders
– We may also send you additional information related to our product and/or service.
When do we collect information?
We collect information from you when you fill out a contact form or a gift voucher voucher form and while organising a Consultation and during an organising / home move session.
How do we use your information?
We may use the information we collect from you when you fill out a contact form, plan a Session or share your location in the following ways:
– To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested;
– To improve our website to better serve you;
– To send emails regarding your query, Consultation and/or booking of an Organising Session or Additional Hours.
How do we protect visitor information?
Your personal information is stored behind password secured networks and is only accessible by Kate Dufton who is required to keep the information confidential.
Third Party Disclosure
Ace Your Space does not sell, trade, or otherwise transfer your personal data to outside parties unless we provide you with advance notice. We may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our rights or the rights, property, or safety of others.
Third Party Links and Services
Occasionally, at Ace Your Space’s discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Ace Your Space therefore has no responsibility or liability for the content and activities of these linked websites. Nonetheless, Ace Your Space seeks to protect the integrity of our website and welcomes any feedback about these websites.
To enhance our services, we utilize third-party platforms, including Calendly and MailerLite, to capture and store personal information. These platforms assist us in managing appointments, communications, and marketing efforts. By using our services, you consent to the collection and processing of your information by these third parties in accordance with their respective privacy policies.
Updating Your Information
You are able to change your personal information by emailing Ace Your Space.
What legal basis do we have for processing your personal data?
The General Data Protection Regulation (GDPR) came into force on 25 May 2018. Under the GDPR, organisations need to ensure activities involving the processing of personal information are undertaken under one of the six legal grounds for processing. Ace Your Space has legal ground for processing your personal information as follows: when you book a Consultation, a Session or Additional Hours, your information will need to be processed in order to carry out the services required by Ace Your Space. This is in the form of the emails we exchange to organise a Session. If you would like to withdraw your consent at any time, you can contact Ace Your Space via email or telephone.
Where do we store and process personal data?
Ace Your Space will store your personal data in a password protected email account and when processing your data, it will be stored in a password-protected database. This email account and database are only accessible by Ace Your Space. Passwords are used to prevent unauthorised access, use, destruction or disclosure of your personal information.
How long do we keep your personal data for?
Ace Your Space does not have a set limit on how long your personal data is stored. Ace Your Space:
-carefully considers and can justify how long personal data is kept,
– regularly reviews client information and will erase securely personal data when it is no longer needed,
– has appropriate processes in place to comply with individuals’ requests for erasure under ‘the right to be forgotten’,
– clearly identifies any personal data that we need to keep for public interest, archiving, scientific or historical research, or statistical purposes.
Your rights in relation to personal data:
Under data protection law, you have rights including:
– Your right of access : You have the right to ask us for copies of your personal information.
– Your right to rectification : You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
– Your right to erasure : You have the right to ask us to erase your personal information in certain circumstances.
– Your right to restriction of processing : You have the right to ask us to restrict the processing of your information in certain circumstances.
– Your right to object to processing : You have the the right to object to the processing of your personal data in certain circumstances.
– Your right to data portability : You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, Ace Your Space has one month to respond to you.
Website analytics and targeted marketing
We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers Google Analytics snd Google Search Console. to improve our visibility and to monitor website browser behaviour and navigation across our site.
These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:
- Number of visitors to our site
- Pages visited whilst using the site and time spent per page
- Page interaction information, such as scrolling, clicks and browsing methods
- Source location and details about where users go when they leave the site
- Page response times and any download errors
- Other technical information relating to end user device, such as IP address or browser plug-in
- From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram.
This policy was last updated October 2024.
